IMPORTANT INFORMATION

PARTICIPATION & HEALTH REQUIREMENTS

Participation Requirement

Private Pilates (Introductory & Ongoing Sessions) - To participate in private Pilates sessions, clients must be able to independently get up and down from the floor and safely transfer on and off the reformer without physical assistance.

Allied Health Assistant Services - Participation requirements for Allied Health Assistant services are considered on an individual basis. Prior to commencing services, a discussion will take place with you and your treating Allied Health Practitioner to determine your mobility, transfer abilities, access requirements, and any supports or equipment required. This ensures services are appropriate, safe, and delivered in accordance with your prescribed therapy program.

Pre-Exercise Screening

To help ensure sessions are appropriate and safe for you, all new clients are required to complete a pre-exercise screening questionnaire and health history form before their first appointment. Please advise of any injuries, medical conditions, recent surgeries, pregnancy, or other health concerns that may impact your participation.

If your health status changes at any time, please let me know prior to your next session.

CANCELLATION POLICY

Your appointment time is reserved exclusively for you.

Cancellation requirements vary depending on how your sessions are funded. If you need to cancel or reschedule your appointment, please provide the required notice period in accordance with your funding or service agreement. Cancellation fees may apply where sufficient notice has not been provided.

I understand that unexpected circumstances can arise and will always do my best to accommodate genuine emergencies where possible.

*Cancellation fees are applied in accordance with the relevant funding guidelines and individual service agreements. Please see the information below for details specific to your funding arrangement. 

Private/Self-Funded

Appointments cancelled with less than 24 hours' notice, or missed without notice, may incur the full session fee or result in the session being deducted from your package.

NDIS

Cancellation fees will be charged in accordance with the current NDIS Pricing Arrangements and Price Limits. Where applicable, cancellations made with less than the required notice period, or appointments not attended without notice, may be claimed against your NDIS funding.*

My Aged Care

Cancellation fees may apply in accordance with your individual service agreement and funding arrangements. If you need to cancel or reschedule your appointment, please provide as much notice as possible to avoid charges where applicable.*

PACKAGE EXPIRY

To encourage consistency and help you get the most from your movement practice, packages are designed to be completed within the recommended timeframes below:

Introductory Packages

  • 3 Session Package – Recommended completion within 6 weeks

  • 5 Session Package – Recommended completion within 10 weeks

  • 7 Session Package – Recommended completion within 14 weeks

Ongoing Packages

  • 5 Session Package – Recommended completion within 10 weeks

  • 10 Session Package – Recommended completion within 20 weeks

While these timeframes are recommended to help you achieve the greatest benefit, all packages expire six (6) months from the date of purchase.

If you’re unable to complete your package within the recommended timeframe due to illness, injury, or exceptional circumstances, please get in touch as soon as possible to discuss your options.